General Info

Promo Code (Discount code):

You may apply your promo code at checkout. It's the step where after clicking "check out" at the bottom of your shopping cart and before payment. At this step you may choose your shipping options and may apply one discount code* by expanding the order summary. 

*One discount code(promo code) per order, pick the one that save you the most!

 

 

Currently Active Promotions:

  • Free shipping over $60 - US/Canada orders only. Automatic discount, no promo code needed.
  • 2FOR100 - on 24"x36" posters and playmats (not applicable to customized products).
  • B3G1F - Buy 3 get 1 free on all poster orders.
  • B2G1F - Buy 2 get 1 free on all mini print orders.
  • ***** - Exclusive discount for returning customers from Storenvy only, one code per person. Emails have sent to your email that's associated with your Storenvy account. If you haven't received yours check your spam folder or contact me.

 Everyone is welcome to sign up for newsletter (scroll down to the bottom of home page) to get my future exclusive discounts. 

 

 

Package Handling time:

Orders usually are prepared and shipped within 3 business days*. An email with tracking information will be sent to you once it's shipped.

*If an item is out of stock we will contact you upon receiving your order and will provide you with a new estimate shipping time.

*Orders with signature request will take longer to prepare.  

*Please give us a few more days during Holiday season.

 

We are a small team of 2, and we will try our best to get your request fulfilled and your order shipped as soon as possible. We sincerely appreciate your patience.

 

 

Packaging:

Mini prints are protected with a clear sleeve and shipped using rigid mailers. 

12"x18" posters are protected with a clear sleeve and shipped in a 3"x3"x12" cardboard poster tube. 

24"x36" posters are protected with a clear sleeve and shipped in a 3"x3"24" cardboard poster tube. 

Playmats are rolled up and shipped using a 3"x3"x18" cardboard box. 5"x5"x18" boxes are used for multiple mats.

Enamel Pins are packaged in a bubbled mailer.

Coasters are packaged in a rigid cardboard box.

 *Orders with multiple items will be combined into one package

   

 

Shipping from:

Toronto, Canada

 

 

Shipping To:

Canada Domestic

We use Canadapost for all of our Canadian orders, shipping options are available at checkout. Tracking will be included for all orders. 

US Cross-Border

We use Canadapost for most of our US orders*, shipping options are available at checkout. Tracking will be included for all orders. After your package has passed the custom, you may track your item with the same tracking number on the USPS website.

 *We use Fedex for Priority packages.

Rest of the World

We use Canadapost for all of our International orders, shipping options are available at checkout. Tracking will be included for all orders. 

 

 

Shipping time:

Shipping time and price is calculated at checkout after you placed your order

Canada Domestic US Cross-border Rest of the World
Standard 6~10 business days 6~15 business days  10~25 business days
Expedited 3~4 business days ~6 business days 9 business days
Priority 2~3 business days 2~3 business days
(available upon request)  


 *Please note that under the ongoing COVID-19, orders could take longer to process by postal services, especially for orders outside of Canada as going through custom could take days.

 

 

Duty Tax:

For some international orders, there may be duty tax accessed for your order, please note that customers are responsible for paying duty tax.

 

 

Return/Exchange:

Unfortunately we don't offer Returns or Exchanges however there could be exceptions, please contact me if you need my assistance.

 

 

Previous Store:

If you used to visit my Storenvy, the shop is still active, until all the returning customers are used to the transition. However I won't update new items nor have sales on my Storenvy shop anymore. 

 

 

 

Art Use/Edit/Repost/Redraw/Reproduce:

You may repost with referencing to my instagram, twitter or shop. Non-commercial purpose only. Use as avatar image is ok.
Everything else is strictly prohibited. If you are unsure, please ask me first.
zzyzzyy.com and zzyzzyy.storenvy.com(my previous shop) is the ONLY 2 places that's selling my art. If you see someone is using my work please do not hesitate to contact me.

 

 

 

 

Feedback:

I take customer satisfaction very seriously and want to make sure everyone is happy with their purchase. If you had a problem with your recent order, or have any suggestions for my store in general, feel free to leave a message via contact me. Any advice or feedback are greatly appreciated:)